Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions

Our products stack well with a wide range of supplements, from our and other brands. As you try and limit the amount of supplements you take do not stop taking your prescribed medication. As a matter of good practice we do suggest that you work with your healthcare professional to optimise your supplement regime.

All our products are contra-indicated for people taking chronic, heart, blood, mood, sugar and related prescription medication.

Please consult our website and product labels for more information.

Our products are developed for people who want to be healthy and stay healthy – an approach that will result in an extended healthy lifespan. Our products are developed as part of a proactive “be healthy” approach rather than a reactive “treat sickness, illness or disease” approach. 

No. We use a “Direct Selling” model. The model consist of “Resellers” who get a fixed commission and there are no MLM (Multi-Level- Marketing) events, structures, bonuses or holiday incentives.

No. You cannot use our products while conceiving, pregnant or nursing.

As fellow South Africans we are heavily invested in your health, vitality, strength and wellbeing. That is why we created a quality framework for our products. This framework holds us to the highest local and international standard and brings you the best results nature and the laboratory has to offer.

  • Verifying the constituents and ingredients upon arrival, during production and after manufacturing allowing for full traceability.
  • Working with experts and licensed partners who aspire to the highest levels of purity, accuracy, screening, efficacy and stability.
  • Protecting animal rights where possible, discouraging animal testing and avoiding the use of animal derived materials and/or products.
  • Sourcing our products from renewable and sustainable sources and working with companies who employ responsible labour practices.
  • Shipping in the most sustainable, renewable, recyclable and efficient way possible.
  • Collaborating with accredited partners in developing innovative new products that address the worlds biggest age-related health problems.

We will let our products speak for themselves. Our ingredients are widely researched, scientifically validated and found abundantly all around. This is deliberate so you can see a meaningful impact in your life. Bringing together the best the world has to offer – we want to see you live healthier for longer.

If you have a known or pre-existing sensitivity to our products or some of the ingredients in our products we strongly suggest that you consult a healthcare professional before starting on our products.

For our skincare range we recommend doing a patch-test to confirm any allergic reactions.

Since our supplements are mostly food-grade extracts it is highly unlikely that you will be able to overdose on our supplements. That said, we do strongly recommend that you stick to the RDA (Recommended Daily Allowance) as set out on our labels or stick to the dose as prescribed by your doctor/s.

Our products are developed to supplement the body’s ability to perform optimally once the ageing process starts. Generally this process of atrophy starts from age 25 and continues throughout life. However, because our products are 100% natural and contains no harmful fillers or additives it is safe to be used by younger adults. We would however strongly suggest that you consult a medical professional should you wish to introduce our products to young children.

RDA (Recommended Daily Allowance) differs between, countries, populations and cultures. Each country will calculate their RDA for their population based on a 97,5% average.

RDA for infants differ to RDA for children, differ to RDA for adults. RDA even differs between men and women. 

As an example the average Indian man weighs 20kg less than the average American man.

The average Western woman weighs 72kg and the average Western man weighs 85kg. Therefore Vitalge’s RDA is calculated using healthy Western men and woman using the 72kg to 85kg range. 

Vitalge has partnered with PayFast.

PayFast is a secure, efficient and trusted payment gateway that is used by 85,000+ online stores in South Africa and offers you multiple easy payment options. After completing the purchase process you will automatically be redirected to the secure external PayFast payment platform and then back to Vitalge.

With PayFast you can pay in one of 7 different ways (VISA and MasterCard Debit, Cheque and Credit cards, MasterPass, MobiCred, SCredit and Instant EFT). PayFast’s “Instant EFT” service supports 8 South African banks (FNB, ABSA, Standard Bank, Nedbank, Capitec Bank, Investec, TymeBank and African Bank)

Once successful you will receive confirmation of the transaction and an email. We will then start the process to get your package to you as soon as possible. To learn more about PayFast, you can visit their website HERE.

Known Common Side Effects include:

– Dry mouth

– Light headedness

– Gastro-intestinal irritability

We deliver nationally in South Africa. Our preferred courier company does not deliver on weekends and public holidays. We typically see a 48 hour turn-around-times. Should you wish to track your package you can absolutely do so HERE.

Please contact us and we will furnish you with your unique tracking number.

We would love to hear from you. You can find us on LinkedIn, Instagram and Facebook. If you have any comments, compliments, concerns our questions please reach out to us via our online chat, EMAIL or on FACEBOOK

We pass on the cost of the shipping fees directly to our customers. We do not make a profit on the shipping fees charged by our Courier partner. Our shipping fees are charged at a flat rate of R80,00 anywhere in South Africa.

For purchases over R600,00 Vitalge does not charge a shipping fee.